How ReMarkable Uses Slack AI Agents to Supercharge Focus and Productivity

Discover how ReMarkable, the company behind the distraction-free paper tablet, is transforming both customer and employee experiences with AI-powered agents in Slack.

In this interview, Peter Doolan, Chief Customer Officer at Slack, sits down with Nico Cormier, Chief Technology Officer at ReMarkable, to explore how their team built custom agents to handle customer support and IT requests, freeing up time for deeper thinking and creativity.

Supercharging Focus and Productivity with Slack AI Agents

Imagine transforming your workday with intelligent teammates that automate mundane tasks, surface critical insights, and let you focus on what truly matters. Slack AI Agents, powered by tools like Agentforce and third-party integrations, are revolutionizing workplace collaboration.

They save teams up to 97 minutes per week per user, with some organizations reporting a 47% productivity boost. Whether you’re managing projects, resolving customer issues, or closing deals, Slack AI Agents are your key to unlocking unparalleled efficiency.

Automations

Automation is where Slack AI Agents truly shine, taking repetitive tasks off your plate and freeing up mental space. Imagine preparing for meetings without the last-minute scramble.

By installing an agent like Runbear from the Slack Marketplace, you can configure it to pull schedules, participant details, and email summaries minutes before a meeting, delivering polished agendas directly to your team’s channel. Similarly, task management becomes effortless with agents that send reminders for deadlines—simply type a command like “Remind @team to submit Q3 reports by Friday at 5 PM,” and the agent ensures nothing slips through the cracks.

For approvals, tools like Agentforce can notify team members when their input is needed, such as pinging a marketing lead to review a campaign brief, slashing delays and keeping projects on track. These automations can reclaim hours each week, letting you focus on high-impact work.

Collaboration gets a major upgrade with Slack AI’s summarization tools, which help you stay on top of conversations without drowning in messages. Need to catch up on a busy channel? Click the Recap button to generate highlights of unread messages, the past seven days, or a custom date range—perfect for returning from time off or joining a new project.

Long threads are no longer a headache; simply hit Summarize to get the key points in seconds, complete with cited sources for deeper exploration. During huddles, Slack AI can take notes, capturing action items and sharing them instantly with your team. Companies like Anaplan have saved thousands of hours annually by using these recaps, allowing teams to stay aligned without scrolling through endless chats.

Agentforce

For teams using Salesforce, Agentforce integration brings CRM-powered insights directly into Slack. Sales teams can leverage an RFP Agent that detects new opportunities in a channel, pulls in stakeholders, conducts competitive analysis, and drafts pricing strategies—all without leaving Slack.

Support teams benefit from Service Agents that surface historical data to resolve tickets faster, cutting response times significantly. Agentforce even offers personalized sales coaching through role-playing scenarios in channels, providing tailored feedback to sharpen skills. This integration turns Slack into a hub for data-driven decisions, accelerating deal closures and problem-solving.

For tailored workflows, building custom AI Agents is a game-changer. Using Slack’s APIs, you can create bots to fit your team’s unique needs. For example, an IT support bot can handle tier-one queries in a dedicated channel, reducing human involvement.

Alternatively, an agent like Adobe Express can generate marketing assets like social posts or flyers directly from Slack prompts. Joining Slack’s Developer Program grants free API access to a sandbox, while no-code platforms like Runbear or low-code options like LowCode Agency simplify development. Start with pre-built templates for onboarding, project management, or data analysis to test the waters, then scale up as you see results. This flexibility lets you craft solutions that perfectly align with your team’s goals.

To keep your workflow optimized, Slack AI Agents provide insights that evolve with your team. They analyze conversational data to suggest improvements, like cutting meeting times by up to 30%. Performance reports highlight team engagement and responsiveness, helping managers balance workloads.

Custom Agents

Custom agents, like one built by a developer named Tyler, can flag urgent messages or unanswered questions, ensuring nothing falls through. Regularly check Slack’s analytics dashboard to fine-tune triggers and actions, ensuring your agents stay aligned with your team’s needs. This continuous feedback loop keeps your productivity gains growing over time.

Maximizing Slack AI Agents requires a team that’s ready to embrace them. Invest in workshops to teach your team how to interact with agents and use summarization tools effectively. HR Agents can streamline onboarding by answering new hires’ questions about benefits or policies directly in Slack. Stay ahead by joining Slack’s Talent Community or webinars to learn about the latest AI innovations.

A well-trained team turns Slack into a productivity powerhouse, amplifying the impact of every feature. Real-world success stories, like ReMarkable enhancing customer experiences, Box speeding up sales cycles, or RTL saving 16,000 hours annually, show the transformative potential of these tools.

Slack AI Agents are more than tools—they’re your digital partners, automating tasks, summarizing conversations, and delivering insights to propel your work forward. Start by enabling Slack AI, exploring the Marketplace, and experimenting with Agentforce or custom bots.